Your Council

Peter Eathorne: general manager, customer services

Photo shows Peter Eathorne, general manager of customer services at Palmerston North City Council.

My goal is to provide customers with a great experience by seeking to understand their needs, giving them options and ensuring any follow up is timely and relevant.

Peter Eathorne

At times we are unable to meet the needs of the individual, particularly in a regulatory context, however as long as my team has done everything possible to assist customers and ensure they feel that we are concerned and interested in helping them in a friendly and timely manner, then I believe we have achieved the best possible result.

My team is responsible for delivering regulatory and customer services on behalf of Council (building, planning, bylaws, alcohol licensing, animal control, parking, environmental health and our customer service and call centres).

Our key focus is to ensure compliance with the requirements of key government legislation such as the Building Act, Resource Management Act, Dog Control Act, Health Act and most Council bylaws, and to ensure that effective customer services are provided to residents and ratepayers.

I have worked at the Council since 2000. It is amazing how quickly time has passed. I am proud to be part of an organisation that has so many caring and innovative staff who are passionate about making a difference to the lives of everyone in our community. Palmy has so much to offer to those who live here and to visitors. It is, I believe, Aotearoa's best kept secret.  Palmy is the place to be!