How do I get a refund?
Anyone wishing to request a refund will need to email all their customer details to email@example.com. Customers who bought their tickets online or through the call centre will be automatically refunded after your request – this will be to the card used to buy them, unless that card has expired. If your card has expired or if you purchased through an outlet, you will need to provide your bank account details, including account name and number.
Please note, your refund cannot be processed through an outlet, as they do not hold your money.
What information do ticket holders need to provide to claim a refund?
Your full name, email address, phone number, ticket details and bank account details (refer above).
How will my money be refunded?
If you bought your tickets with a credit card, your same credit card will be refunded once you have requested a refund, you will not need to provide any details online. If you purchased via eftpos or cash at an outlet, when you request a refund you will need to provide your bank details.
When will my refund appear?
Usual advice would be to allow 21 days for your refund to appear. However, as many events are being cancelled or postponed, it is possible this timeframe will be longer.