News & Events

Palmerston North activates Emergency Operations Centre

Tuesday March 24 2020

Palmerston North City Council’s Emergency Operations Centre (EOC) was activated this morning to manage the continued operation of the city’s essential services and welfare needs during the national Covid-19 alert level 4 lockdown period.

“Essential services include ensuring our critical infrastructure (water, wastewater, stormwater, road networks, rubbish management), services (animal control, cleaning, call centre operations, crematorium, information technology, communications, social housing and tenancy support, iwi liaison), and lifeline utilities are all functioning well for the health, safety and wellbeing of our communities,” says PNCC Chief Executive Heather Shotter.

“Over the past week, the EOC has undertaken detailed planning work alongside our Business Continuity Planning Pandemic Team (BCP).

“More than 80 staff have already been redeployed from their normal roles to assist the city at this time to ensure essential services are delivered. Fifty of those have been working in the BCP and the EOC.

“I’ve been delighted with how our staff have stepped into redeployment roles. It reflects well on their commitment to the city and our communities. For example, we have had 30 staff from the library undertake intensive training to provide extra capability to our Contact Centre. The pool of staff available for redeployment is growing each day, however, we have initially redeployed staff to areas of critical function.”

Our BCP team has enabled the majority of our staff to work from home and to also be available for deployment for any EOC response as needed.

The EOC is now in an active response stage and will continue to operate until required.