News & Events

Advice and information

Places and people who can assist with advice, information, or advocacy.

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Citizens Advice Bureau Palmerston North Incorporated

Hancock Community House 77-85 King Street, Palmerston North

We help people understand their rights and obligations and provide a free and independent service. Information is provided to give you the confidence and support you need to take action. We work for positive social change within communities and wider society.

We offer: Justice of the Peace, free legal advice and information sessions.

Level 2: Please phone to make an appointment to see any of our staff.

Department of Internal Affairs

338 Church Street, Palmerston North

Services include passports, citizenship and birth, death and marriage registration, lottery and community grants, charities registration, translation services.

Level 2: All our public counters are closed, including passport services, birth, death and marriage certificates, and access to family records. If you require any of these services, you must use our online services. Our Community Operations team IS still available, although our regional offices are closed.

Digits Charitable Trust

Digits provides struggling families with an affordable, refurbished Chromebook, an internet connection and free digital literacy tuition. It’s affordable and meeting an urgent need. One parent said, “The kids say they aren’t the only one in class that hasn’t done their homework because they used to be the ones who didn’t own their own laptop.”

Level 2: Staff currently working from home. Call us to see how we can help.

Manawatū Multicultural Council

Hancock Community House, 77-85 King Street, Palmerston North

Supporting and connecting Manawatū multicultural communities.

Level 2: Centre is closed – but give us a call or email. We are continuing to provide support for groups and families. Call us to check when we can resume small group activities like English language classes.

Manawatū Tenants Union

77-85 King Street, Roslyn, Palmerston North

Our focus is educating and supporting renters. We provide free information, support and advice for all tenancy questions and issues.

Level 2: We can meet with tenants on an appointment basis so please contact us first.

Manawatū Toy Library

200 Church Street, West End, Palmerston North

First established in 1976 as a toy library for children with special needs, we have evolved into a provider of educational toys for all local children. Providing educational toys for families to borrow at a minimal cost.

Level 2: We have had to hit “pause” during this time of caution and care for our greater community. We are working on alternatives to our traditional in-library sessions and our coordinators, Berni and Julia, are still working during the closed sessions. They are available to answer questions or concerns via phone, email, text, or Messenger. Please keep playing with (and enjoying!) the toys you have out now. There is no need to worry about return times. If your membership is up for renewal, we would be grateful if you would please pay the fee, as we still have expenses to cover. And remember to try and find time to play during these strange times.️

Massey University Students’ Association (MUSA) – Advocacy

MUSA Internal Advocate supports Massey Manawatū students to overcome academic or welfare challenges, big or small, which may arise during their tertiary journey. This service is free, confidential, and independent from Massey University. It is a safe space where you can understand your rights and options through support and advice, including referrals to appropriate services.

Social worker Kerry Howe can support you through any issues that might occur from dodgy landlords, academic grievances, to a financial hardship grant for those moments when an unforeseen and temporary situation pops up. The MUSA Advocate can attend meetings or hearings with you either in person or through telephone conference if required, whether this be for Massey matters or with external agencies.

Level 2: Get in touch with us.

Manawatū Food Action Network

Advocacy and education for food resiliency, food localisation, community food initiatives and waste minimisation in Manawatū.

Affiliated groups: Just Zilch, RECAP, Supergrans, Plant to Plate, Community Food Harvest, Methodist Social Services and more.

Neighbourhood Support Palmerston North

Highbury Community Police Centre, 94 Highbury Avenue

Neighbourhood Support provides community support in the areas of safety and natural disasters as well.

Level 2: Staff working from home. We have had quite a few people wanting to join or start new groups which is fantastic. Email us with your requests for support.

Palmerston North Community Services Council

Hancock Community House, 77-85 King Street

We provide leadership, advocacy and empowerment for community groups.

Level 2: Open by appointment only – please phone first.

Papaioea Pasifika Community Centre

21 Havelock Ave, Palmerston North

The vision of the Papaioea Pasifika Community Trust is to create a thriving Pasifika Community.

Prisoners Aid and Rehabilitation Society

Hancock Community House, 77-85 King Street, Palmerston North

Providing specialist services to prisoners, released prisoners, deportees, and at-risk youth and their whānau.

Level 2: Drop-in service operating. Face to face with required spacing, supporting prisoners and ex-prisoners and supporting whānau of prisoners and ex-prisoners.

Red Cross Refugee Resettlement Services

245 Main Street, Palmerston North

Through our Pathways to Settlement programme we help introduce families to their new home and make their transition to life in New Zealand as smooth as possible.

The programme is about connecting families to their new community, whether it be introducing them to their neighbours, connecting them to services or showing them how to navigate public transport.

Level 2: Office open on an appointment-only basis. Staff will have face-to-face interactions with clients.

UCOL International Student Support Team

Princess Street, Palmerston North 

As an international student you are a valued part of our community. We want to ensure that during Covid-19, you stay safe and have access to the information, care and support you need. We understand many students will be struggling.

The Student Success team will continue providing care and support for UCOL students. Services include counselling, learning advice, food parcel deliveries and more.

Volunteer Resource Centre

Hancock Community House, 77 King St, Palmerston North

Promote and support volunteering to individuals, organisations, and the community.

Level 2: Call us to see how we can assist.

Hours: 9am to 1pm, Monday to Friday

Call 06 354 6027 or email: