News & Events

Counselling and wellbeing

Support and counselling services for all ages.

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Abuse & Rape Crisis Support Manawatū

10 Linton Street, Palmerston North

Level 2: All existing and new clients regular can receive support by phone or video links. This is via our social workers and counsellors. Practical services (eg, support to access food parcels, accommodation, financial services etc) will still be provided when needed.

Our 24/7 support remains in place to the Police and MEDSAC. While we may need to work out the logistics of face-to-face contact, if it is required by a client who has just experienced an assault we will try to put it in place, keeping in mind preserving the physical health of the client and staff.

  • Hours: 9am to 3pm, Monday to Friday and 24/7 support line
  • Call: 06 356 5868 for non-urgent referrals, or 027 813 6725 for immediate client support
  • Email: admin@arcsmanawatu.org.nz – referrals will be responded to within 24 hours.
  • Website: http://arcsmanawatu.org.nz/

ACROSS Te Kotahitanga O Te Wairua (Anglican, Catholic and Community Social Service)

294A Church Street, Palmerston North

Counselling, suicide prevention, social workers, parenting classes, supervision contact and Birth Right.

Level 2: Contact us by phone for queries and virtual appointments. Our freephone number will continue to be answered and the appropriate person will return your call.

  • Call: 0800 227 677. If urgent please contact the Mental Health Crisis Line on 0800 653 357 or 0508 TAUTOKO (0508 828 865)
  • Website: http://www.across.org.nz/

Best Care | Whakapai Hauora

140-148 Maxwells Line

Whakapai Hauora provides holistic health, disability support and social services for people regardless of age, disability, or cultural background in Manawatū.

Whakapai Hauora undertakes Rangitānenuirawa, practising under the Treaty of Waitangi to provide services that are culturally appropriate and responsive to client and community needs. It provides a range of high-quality primary health, social and educational services. Its staff are committed, dedicated and multi-skilled. This ensures effective co-ordination between secondary and primary care while operating a cost-efficient enterprise.

Level 2: All services continue.

Cancer Society

135 Ruahine Street, Roslyn, Palmerston North

The Cancer Society knows how a cancer diagnosis can affect every aspect of your life and is there to help you through. If you or someone you care for has cancer, if you want to help provide support, or reduce your own risk of cancer – you can contact them.

Level 2: Groups are not meeting at the centres until mid-June. Access is restricted to people in supportive care or therapy and their families, and individuals and organisations who use the rooms at the centres – eg, child cancer, psychologists, massage therapists, wig and breast fitters. These groups will decide how they will work with individual clients.

Supportive care staff can reconnect face-to-face with clients, or with phone calls if that is more appropriate.

  • Addis House: 06 356 5355, Graham Black
  • Supportive Care Coordinator: 027 542 0011
  • Volunteer Coordinator: 027 212 0169, Lydia Pei
  • Fundraiser: 027 212 4657, Rebecca Bensemann
  • Travel Coordinators: 06 356 7187

City Mission (formerly Anglican Social Work Trust)

338 Church Street, Palmerston North

Runs a range of programmes, including the following:

  • A friendship centre for seniors four times a week to help prevent social isolation
  • Weekly English language programme for former refugees
  • Visiting programme for seniors who require extra connection at their home or while in hospital
  • Special events such as Christmas in the City.

Level 2: Phone first – no drop-ins please.

  • Call 06 355 1204

Mana o Te Tangata Trust - Mental Health and Addictions

601 Featherston Street, Palmerston North

Kaupapa Māori mental health and addiction support service based. All cultures welcome.

Level 2: Office closed. Support services will be provided through other means such as text, phone, Zoom during our working hours. Kaimahi will keep in touch, providing the best support they can. Updates on when they will reopen will be via phone, texting, website or Facebook.

Manawatū Alternatives to Violence (Manline)

77-85 King Street, Palmerston North

Work with individuals and groups of men who are feeling unable to cope with things in their world and require counselling and support.

Level 2: Text 027 358 1212 for a call back, or call 06 358 1211 during business hours

MASH Trust

180 Cuba Street, Palmerston North

MASH provides a wide range of support services for people with mental health conditions, intellectual or physical disabilities, alcohol and addiction struggles and youth respite care.

These services are offered either at the residential homes they support, or people who require support in their own homes, or in the community.

Services provided include mental health, addiction, intellectual and physical disability, rehabilitation, child/youth crisis, respite care, vocational, friendship and facilitation.

Massey University Health and Counselling Services

Providing students with a comprehensive range of professional and confidential health services.

Level 2: Health and Counselling Centres remain open to their patients and clients. To access services, phone or email your centre. Medical and counselling appointments will be provided by telephone or video where possible. Face-to-face will be available if necessary. Patients can request scripts using email, online or through the portal and are asked to advise how many days of their medicines remain and the name of their nominated pharmacy when requesting.

Methodist Social Services

663 Main Street, Palmerston North

We offer counselling services, social work support, as well as emergency food support (Foodbank). Foodbank is run jointly with the Salvation Army and Crossroads Church. Clients can get in touch by phone or email, and food will be delivered.

Level 2: Our services are fully open and some spaces are available with our professional counselling team for individual, couples, or family counselling.

Midcentral Health Mental Health & Addiction Services

50 Ruahine Street, Roslyn, Palmerston North

Secondary care for general adult mental health and addictions, inpatient services, eating disorders, perinatal mental health, older adult mental health, mobile assertive follow-up, co-existing disorder and community rehabilitation.

Specialist secondary services provided include Oranga Hinengaro Maori mental health, child adolescent and family, and alcohol and other drugs services. The Mental Health Service refers to Supportlinks for carer relief, home support, packages of care for adults with a psychiatric disability and acute care packages for children and young people.

The Acute Care Mental Health Team is available 24/7 on 0800 653 357. The team triages all calls, providing care, support and/or advice. We recommend anybody who needs urgent mental health care contact them, or alternatively one of the helplines listed below:

  • 1737 Need to Talk text service (available 24/7): 1737.org.nz
  • Lifeline: 0800 543 354 (available 24/7)
  • Suicide Crisis Helpline: 0508 828 865 (0508 TAUTOKO) (available 24/7)
  • Youthline: 0800 376 633
  • Kidsline: 0800 543 754 (available 24/7)
  • Whatsup: 0800 942 8787 (Monday to Friday 1pm to 10pm. Saturday and Sunday 3pm to 10pm)
  • Depression helpline: 0800 111 757 (available 24/7)
  • Rainbow Youth: 09 376 4155
  • Samaritans 0800 726 666

If it is an emergency and you feel like you or someone else is at risk, call 111.

OUTLine NZ

Nationwide

Confidential and affirming LGBTIQA+/Rainbow telephone peer support line, and face-to-face counselling by qualified counsellors specialising in sexuality and gender issues. During lockdown phone services continue to operate.

  • Hours: 6pm to 9pm, Monday to Friday
  • Call 0800 OUTLINE (0800 688 5463)

Parentline Manawatū

Hancock Community House, 77-85 King Street

Supporting parents to care for children. He tautoko i nga matua ki te manaaki tamariki.

Parentline Manawatū offers counselling and parenting groups, and is committed to promoting healthy family relationships.

Our phonelines, website (including enquiry contacts) and Facebook page are all active and attended from 9.30am to 3pm most days. They have page on our website called 'At Home With Kids During Covid-19.' You can find it at the top of the list under 'Groups and Counselling.' Should you be accessing our counselling service, your counsellor will discuss the use of possible online options (SKYPE, Facetime, Zoom, etc) to enable continued service as coming into the office is no longer an option. This is a temporary arrangement and unlikely to be a service option in the longer term. We will endeavour to continue to provide group programme services online and will be taking advice from our funding advisers regarding this. Do contact us if you’re feeling in need of support.

Level 2: By appointment only. Our phonelines, website (including enquiry contacts) and Facebook page are all active and attended from 9.30am to 3pm most days.

Plunket Palmerston North

42 Albert Street

Mission Together, the best start for every child. Mā te mahi ngātahi e pūawai ai ā tātou tamariki – Plunket is the largest provider of services supporting the health and wellbeing of children from birth to age five.

More information on our services is available on our website. Although our services continue to look a little different at the moment – we’re still here for you. If you need support during this time, please get in touch with your Plunket Nurse or give PlunketLine a call on 0800 933 922.

Level 2: We are taking a phased approach to manage how we deliver our services and provide support to whānau. While we are now able to provide in-person services, given the need for physical distancing and infection control, and also the different needs and circumstances of whānau, we anticipate that this will be on a prioritised basis and that we will still be delivering some services remotely via phone or Zoom.

Salvation Army

431 Church Street

Services are continuing but by appointment. 

Foodbank

Foodbank hours are 10am to 1pm, Monday to Friday. Contact details for emergency help are on our door and advertised.

Social Services

Social work, counselling and crisis intervention services have continued right through lockdown and are still available by phone, Skype and Zoom. They are available 9am to 4pm, Monday to Friday.

Shine NZ

Nationwide domestic abuse helpline.

They welcome calls from women or men, people who are worried about their own situation or anyone they know who might be living with domestic abuse and need support.

You can ring their Helpline for domestic violence information and support for yourself, or advice about helping someone you know. If it is busy, please ring back.

  • Hours: 9am to 11pm, seven days
  • Call: 0508 744 633

Supporting Families Manawatū

160 Cuba Street

We provide support for people and their whānau who are affected by mental illness and/or addiction.

Level 2: Please call to make appointments, no drop-ins.

  • Hours: 8.30am to 4.30pm, Monday to Friday
  • Call 06 355 8561 or 06 355 8562

Te Aroha Noa

12-26 Brentwood Avenue, Palmerston North

Te Aroha Noa Community Services (TANC) offers a wide range of community-based programmes, from early childhood development and learning, to counselling and family/whānau services.

Level 2: They are operating from their Brentwood Ave premises.

Te Manawa Family Services

Level One, 26 Broadway Avenue

Provide parenting and other family support and education programmes and services. They work with individuals and families to develop the skills and understanding needed for a safe and healthy family life – whether living together or apart.

Level 2: Continue to offer remote support and may reopen offices for appointments only. Able to support existing and new clients with phone appointments, Messenger and video calls.

  • Call or text 027 323 8332. You can also send us a message on Facebook, visit our website or email us at admin.pn@temanawa.org.nz

Te Waka Huia a Manawatū Hauora

56 Pembroke St, Highbury

Māori community health service. The primary healthcare team provides health education, health promotion programmes within the community as well as coordinating various community health forums based around advisory, liaison, and coordination of community activities.

Health and disability services on offer:

  • Whānau Ora service (rangatahi, kaumātua and pakeke)
  • Outreach immunisation service
  • Tamariki Ora outreach service
  • Tamariki Ora (Well Child) service (0–5 years)
  • Health promotion
  • Cancer support service
  • Counselling service pakeke/kaumātua
  • Disease state management service
  • Respiratory nursing service
  • Whānau care and support service

Level 2: Offices are physically closed. Currently all communications are mainly through phone consultation.

  • Hours: 9am to 3pm, Monday to Friday
  • Call 06 357 3400, or for TOAM Stop Smoking Services call 0800 40 50 1

Te Whare o ngā Wāhine | Palmerston North Women’s Health Collective

53 Waldegrave Street

The Women’s Centre where we are located is a safe space for women and children with urgent need to come (one assisted at a time). We can liaise with services needed.

Level 2: We are providing limited services (usual hours) operating with a 2-metre distance rule. We have prepacked pregnancy tests (take-home only, no on-site testing) and pre-packed condoms that can be picked up at our door. Menstrual care supplies also available. We can assist with health information need and how to access services being provided. Counsellor available by appointment (phone or Zoom options).

For advice or help, give us a call or come in and see us.

Whaioro Trust

74 Grey Street

Supporting people experiencing mental health issues into employment and/or training also assisting youth to overcome alcohol and drug issues.

Level 2: Services will remain open but staff are working remotely. They will keep in touch and provide support through texting, phone or Zoom/video call.