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Contact us

Our contact centre operates 24 hours a day, seven days a week, 365 days a year.

Phone 06 356 8199 to make an urgent request about essential services like your drinking water or rubbish collection, or to report animal control or noise issues.

You can also use our live chat to start talking to someone in our customer service team straight away. Alternatively, email us at

For easy reporting on the go, why not download our smartphone app?

Media enquiries

We welcome media enquiries and requests for interviews.

Please contact our senior communications advisor: Call 06 356 8199 or email