Contact us

We welcome your feedback. Fill in the online form below, or email us at

Phone 06 356 8199 to make an urgent request about essential services like your drinking water or rubbish collection, or to report animal control or noise issues.

Our contact centre operates 24 hours a day, seven days a week, 365 days a year.

In person

Customer Service Centre

32 Te Marae o Hine – The Square

Palmerston North

Open weekdays:

  • 8.30am to 4.30pm Monday, Tuesday, Thursday and Friday
  • 9am until 4.30pm on Wednesdays

Closed public holidays and weekends.


Private Bag 11034

Manawatū Mail Centre

Palmerston North 4442

Smartphone app

Download Snap Send Solve for easy reporting when you're out and about

It's free to download via the App Store or Google Play.

Just open the app, create a profile, snap a photo of the issue and send us a few details. We’ll quickly get onto solving it.

The Snap Send Solve app works by identifying the location the photo is taken using your phone's GPS data.

It sends an email to the Council from your email address, including the incident type, notes, address of incident, photo, and contact details.

The report is then logged with the relevant team at Council.

The more information you provide, the better we can help isolate and investigate the issue.

Types of incidents we encourage you to report

  • cracked footpaths
  • fallen tree branches
  • potholes and other road issues
  • graffiti
  • dumped rubbish
  • broken playground equipment

Download the app and start reporting

Media enquiries

We welcome media enquiries and requests for interviews.