Contact Palmerston North City Council

We're here to help, and we welcome your feedback. There are lots of ways to get in touch with us. Choose the one that best suits you.

For urgent requests about essential services like your drinking water or rubbish collection, or to report animal control or noise issues, please phone: 06 356 8199

For all other enquiries, general feedback and service requests, we invite you to choose any of the methods listed below. Our customer team is available anytime, day or night. If you're planning a visit, please check our opening hours first.

Submit an online form

Visit our Customer Service Centre

Opening hours

  • 8.30am to 4.30pm Monday, Tuesday, Thursday and Friday
  • 9am until 4.30pm on Wednesdays

Closed public holidays and weekends.


32 Te Marae o Hine – The Square, Palmerston North 4410 

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Email us

Our email address

Send us a letter

Our postal address

Palmerston North City Council

Private Bag 11034

Manawatū Mail Centre

Palmerston North 4442

Snap Send Solve

Snap Send Solve is a free phone app you can use to report issues to us while you're out and about. 

The first time you use it you'll need to create a profile. From then on, simply snap a photo of the issue and send us a few details. We’ll quickly get onto solving it.

The Snap Send Solve app works by identifying the location the photo is taken using your phone's GPS data.

It sends an email to the Council from your email address, including the incident type, notes, address of incident, photo, and contact details.

The report is then logged with the relevant team at Council.

The more information you provide, the better we can help isolate and investigate the issue.

Types of incidents we encourage you to report

  • cracked footpaths
  • fallen tree branches
  • potholes and other road issues
  • graffiti
  • dumped rubbish
  • broken playground equipment

Download the app and start reporting

Media enquiries

We welcome media enquiries and requests for interviews.