If you’re making changes to your rates payments, we’ll be asking you to make a minor change to the number you supply to us.
From 1 July, we need you to be using the assessment number as a payment reference, rather than the valuation number. You can find your assessment number on your rates notice.
Making this change will make it quicker for us to confirm you are up-to-date with your rates payments.
If you’re making changes to your automatic payments, you’ll be prompted to use the new number when changing the amount you pay in rates each year.
If you pay via internet or phone banking, you will now need to use the assessment number as your reference.
If you are paying at our Customer Service Centre, our team will be able to input the new number for you.
With your new rates invoice you may notice the street address is different or wrong if your home or business is on the corner of two roads, or in a range of numbers eg: 120-160 Palmy Street. The new software we’re using for the rates database may assign you a street or number that is different to where you are. If this is wrong, give us a call and we can quickly change it in our system.