We understand that navigating the final resting place of your loved ones can raise many queries, and we are here to offer support.
This section is designed to help you with some common questions we often receive. Our cemetery staff are always happy to answer any other questions.
Cemetery fees can be found on our website
Our cemetery services receive a subsidy of up to 40 per cent. You can find the current fee details on the fees and charges page.
We work with your funeral director to take care of your requests
Once you've made your choice between burial and cremation, simply inform your funeral director of your decision. They will work with us to ensure all your needs are taken care.
You can decorate plots in specific areas of the cemetery
Certain areas within the cemetery allow for personal decorations on your loved one's grave. It's essential to make this decision before selecting a plot. You can learn more and fill out the application form(PDF, 1MB).
We can help you arrange a flowerpot holder
A flowerpot holder can be easily arranged through our stonemason/monumental mason. You can chat to our friendly cemetery staff if you would like to arrange this.
You can choose to inter ashes into a burial or ashes plot
You have the option to inter ashes into either a burial or ashes plot. Feel free to reach out to our friendly cemetery staff for more information.
Adjacent plots can be purchased at the same time
If you wish to reserve the adjacent plot for another loved one, you can secure it by purchasing it at the same time.
Plots can be pre-purchased if you already have family buried at the cemetery
If your family members are already resting in the cemetery, we offer an option to pre-purchase plots so you or your family can rest in proximity. Our cemetery staff can guide you through the pre-purchase process and address any questions or concerns you may have.
Your funeral director will collect your loved one’s ashes
Your funeral director will usually take care of gathering your loved one's remains.
We work with you when choosing a plot location
Once you've chosen the area in the cemetery you'd like your loved one to rest, we can offer you a selection of available plots in that area. If you prefer, we can also assist in choosing a suitable plot for you.
One burial plot can usually be used for two burials
In most cases, one burial plot can accommodate two burials. Additionally, an ash plot has the capacity to hold up to four standard-sized urns. Please speak to our helpful cemetery staff for more information or to arrange this.
There is a limit to the dimensions of headstones
The size of headstones have certain limits to keep in mind. You can find the specifications for headstones on our various plots by checking page two of the memorial consent application form(PDF, 100KB) .
Your loved one’s ashes can be scattered in designated areas of the cemetery
Within our cemeteries, we have designated locations for scattering your loved one's ashes. Our friendly cemetery staff will be happy to assist you in finding these areas.
It’s possible to bury your loved one in the Veterans area if their spouse is already interred there
It’s possible to inter your loved one alongside their spouse, even if they are buried in the Veterans area. This option is available to ensure loved ones can rest together. For details on internment regulations and to confirm eligibility, please visit the Veterans Affairs NZ website.
The chapel can be hired for your funeral service
You have the option to rent our chapel for your funeral service, which can seat up to 120 people. You can find the hire fees on the fees document(PDF, 129KB).
The Children’s Lawn is designated for children up to 13 years old
Parents or family members can have ashes interred in an existing plot within the children's area. A Sands (pregnancy, baby and infant loss support) area is also provided at Kelvin Grove Cemetery, and you can apply for a memorial plaque in this section by filling out this form(PDF, 57KB) .
You can use our cemetery search tool to locate the gravesites of your loved ones
You can find where your loved ones are buried using the cemetery search tool on our website. The tool will reveal the exact section, block and plot number your loved ones are buried in. You can use the search tool for free.
You can bury your loved one’s ashes when you’re ready
You have the flexibility to intern your loved one's ashes in the plot you've purchased at your own pace.
Chat to us if you’d like to plant your loved one’s grave
If your loved one was buried in an ash burial, there are some areas where it may be possible to plant something on their grave. Speak with our friendly cemetery staff for more information or fill out the application form(PDF, 1MB).
Our cemetery is a dog-free area
To maintain a peaceful and respectful environment for all visitors and to ensure the solemnity of each site, our cemeteries are dog-free areas.
We regularly maintain graves
It's common for graves to naturally settle after backfilling, so we keep a close eye on these and do maintenance work when required. We also regularly maintain undecorated graves. If your loved one’s grave requires any special care or attention, please get in touch with our helpful cemetery staff.