Make a complaint about a business that sells alcohol

To make a complaint about an existing licensed business or the terms of a licence, contact us with specific details about your concerns.

Email: eps@pncc.govt.nz

Phone: 06 356 8199

Please provide detailed information about your concerns

We need to know:

• the name and address of the business
• your name and contact phone number
• your concerns (including the date and time of any specific incidents).

Next steps

We aim for a licensing inspector to call you back within 3 working days. We will then take the appropriate steps to communicate with the business.

Depending on the type of complaint, we aim to contact the licensee within 5 working days. If the complaint is a criminal offence, we will work with Police.

You should receive an update about your complaint within 10 working days after we first called you.