Service connections

1. The property owner, drainlayer, or contractor applies to Council and pays a fee. You can do this at the same time you apply for building consent.
2. Council approves the connection and provides the network information the contractor will need to do the job.
3. The applicant engages an approved service connections contractor or pressure sewer system installer and notifies the Council—you can find lists of approved contractors and installers at the bottom of the page.
4. The contractor arranges a road opening notice and permits.

Council is not liable for any of the contractor's costs.

• Council maintains a list of approved service connections contractors who have agreed to provide connections to Council standards. We maintain a separate register of contractors registered to install pressure sewer systems. You must choose a contractor from these lists—download them below.
• Work cannot begin until you have Council approval and have notified Council who the contractor is.

Only approved contractors by the Council will be able to carry out any work on the council’s water, wastewater, and stormwater reticulation systems.

Paying application fees to Council

Payment can be made in two ways:

• Pay the total fee when you apply for a service connection.
• Pay the processing fee when you apply, and the inspection fee when approval is granted.

Fees from 1 July 2026 (GST inclusive)

Fees are per connection, per property, and apply to each service you connect (sewer, water or stormwater).

If you're applying for connections at more than one property, please lodge a separate application for each.