Supporting those with disability assist dogs

We’ve been working with our Disability Reference Group to build awareness on the rights of those with disability assist dogs, and how to be supportive when they are in public spaces.

Disability assist dogs aren’t just pets; they’re highly trained working dogs that help people with disabilities live more independently. They might guide someone who is blind, alert their handler to a medical emergency, or help with daily tasks like opening doors. These dogs make a huge difference in their handler’s life.

Because of their training and certification, disability assist dogs are legally allowed in public spaces where most dogs can’t go, including shops, cafés, buses, taxis and more. You’ll usually see them in a vest or harness, and their handler will carry an official ID card from one of New Zealand’s certified organisations.

Even if a dog looks calm or is lying down, they’re still on the job. That’s why it’s important not to pat, distract, or try to get their attention and always speak to the handler, not the dog, so that they can stay focused.

For service providers and businesses, it’s important to welcome disability assist dogs. Turning someone away because of their dog is against the law, and allowing them shows your space is inclusive and accessible.